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Refund Policy
Refund Policy for Web Hosting
Each of our web hosting plans carries a 30 day money-back guarantee.
If you are not completely satisfied with
our services within the first 30 days of your contract,
you will be given a full refund of the contract amount
excluding setup fees and usage-based charges.
Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to Activation; or (2) the requested domain name was not available. This policy does not apply to any additional services such as additional disk space, additional pop Accounts, additional bandwidth utilization, or any other charges incurred above and beyond our published quarterly, semiannual or annual hosting fees. All cancellations must be received in writing prior to the deadlines indicated herein. Regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. In the event that Information Analytics elects to terminate your web hosting service without cause, you shall receive a full refund of any balance. However, if you terminate a hosting agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance.
Refund Policy for Dedicated Server Plans
Our Dedicated Server plans require a minimum contract period
which is usually three years. If you terminate a contract before the
completion of the minimum contract period, you will be responsible
for all recurring fees and charges for the contract period, plus any
usage-based charges up to the time of termination.
Refund Policy for Renewals
Renewals of web hosting contracts will be refunded if
we are notified within the first 10 days following renewal
date. No refunds will be granted for notifications
received after this date.
Refund Policy for Web Design, Contract Programming and Consulting Services
Either party may terminate any web design project, software development project or consulting project at any
time for any reason. A TERMINATION NOTICE must be received prior to
project termination. Customer agrees to pay Information Analytics for all work and time
completed to the point of termination. We reserve the right to
determine the amount of work completed and appropriate fees. If we determine that
payment is required and no payment is received within 10 days of the terminated project,
then you are considered in default. If a customer defaults, the
Customer agrees to pay all attorney and collection agency fees, if
necessary, during ANY collection process.
Information Analytics retains the copyright to all materials developed by Information Analytics until any and all necessary fees (as determined by Information Analytics) are paid.
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